Last modified on: September 9, 2025
Kinetic Labs Inc. ("us", "we", or "our") operates the www.kineticlabs.ca website and related services (collectively, the "Service").
This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our Service. It also explains your rights and choices regarding your personal information.
By using our Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information:
- Email address
- First and last name
- Phone number
- Mailing address (including street, city, province/state, postal/ZIP code, country)
Account Information:
- Username and password
- Account preferences and settings
Transaction Information:
- Purchase history
- Payment information (processed securely through third-party payment processors)
- Billing address
Usage Data
We automatically collect information about how you use our Service, including:
- IP address and general location information
- Browser type, version, and language settings
- Device type and operating system
- Pages visited and time spent on pages
- Referring websites
- Date and time of visits
- Search terms used on our website
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Maintain website security
Types of cookies we use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: Deliver, maintain, and improve our services
- Communication: Send important updates, respond to inquiries, and provide customer support
- Personalization: Customize your experience and provide relevant content
- Analytics: Analyze usage patterns to improve our services
- Marketing: Send promotional materials (with your consent where required)
- Legal Compliance: Meet regulatory requirements and protect our legal interests
- Security: Prevent fraud, abuse, and security incidents
3. Legal Basis for Processing
We process your personal information based on:
- Consent: When you have given explicit permission
- Contract Performance: To fulfill our obligations under our Terms of Service
- Legitimate Interests: For business operations, security, and service improvement
- Legal Compliance: To meet regulatory and legal requirements
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party companies that help us operate our business, including:
- Payment processors
- Cloud hosting providers
- Email service providers
- Analytics services
- Customer support platforms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the safety of our users or the public
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Specific retention periods include:
- Account information: Until account deletion plus 30 days
- Transaction records: 7 years for tax and accounting purposes
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months maximum
6. International Data Transfers
Your information may be processed and stored in Canada or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
7. Your Privacy Rights
Depending on your location, you may have the following rights:
General Rights
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing in certain circumstances
Marketing Communications
- Unsubscribe: Opt out of marketing emails using the unsubscribe link
- Communication Preferences: Update your communication preferences in your account settings
Cookies and Tracking
- Browser Settings: Control cookies through your browser preferences
- Analytics Opt-out: Use Google Analytics opt-out browser add-on
To exercise these rights, please contact us using the information provided below. We will respond within 30 days of receiving your request.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection
While we strive to protect your information, no security measure is 100% secure. We cannot guarantee absolute security of your data.
9. Third-Party Services
Analytics
Google Analytics: We use Google Analytics to understand website usage. Google may use this data across its services. You can opt out using the Google Analytics opt-out browser add-on.Learn more: https://policies.google.com/privacy
Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our Service is not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will:
- Post the updated policy on our website
- Update the "Last modified" date
- Notify you of material changes via email or prominent website notice
- Provide advance notice where required by law
We encourage you to review this policy regularly for updates.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
General Contact: info@kineticlabs.ca
Mailing Address:
Kinetic Labs Inc.
8 Bonnycastle St
Toronto, ON, M5A 3Y4
Canada
For users in certain jurisdictions, you may also have the right to file a complaint with your local data protection authority.
This Privacy Policy is effective as of September 9, 2025.
